Complaints Procedure

At Hague Bar Primary School, we value open and positive relationships with our families and aim to resolve any concerns as quickly and informally as possible. If you have a concern, we encourage you to speak to the appropriate member of staff in the first instance. Where an issue cannot be resolved informally, our formal complaints procedure sets out the steps to follow and ensures that complaints are handled fairly, consistently and sensitively. Full details can be found in our Complaints Policy on our policy page.